BusinessNext
2015 – Present
Principal Consultant | BFSI Practice
Mumbai, India & Kuala Lumpur, Malaysia · 2021 – Present
- Leading end-to-end business analysis and digital modernization for Malaysia's 4th-largest bank; eliciting requirements from C-suite stakeholders, defining comprehensive SOWs, and transitioning legacy CRM platforms to a Hyper SaaS cloud model to enhance scalability and operational agility.
- Partnering with executive sponsors and consulting teams to establish governance frameworks, stakeholder registers, and RACI matrices; facilitating steering-committee reviews, sprint ceremonies, and change-management initiatives that ensured seamless cloud adoption.
- Redesigned customer journeys and sales–service workflows across Retail and Corporate Banking, authoring BRDs, process flows, and user stories that achieved 100% alignment with enterprise digital-growth objectives.
- Defined project charters, work-breakdown structures, and delivery roadmaps; tracked dependencies, risks, and budgets using JIRA, MS Project, and Confluence to keep multi-workstream programs on scope, schedule, and budget.
Senior Lead Consultant | Banking Solutions
Mumbai, India · 2019 – 2021
- Directed a cross-functional digital transformation of the personal-loan lifecycle at Ujjivan Small Finance Bank, re-engineering core processes and deploying a cloud-based workflow that delivered 100% disbursement scalability and 50% efficiency gain — within budget and timeline.
- Acted as primary project lead for Mongolia International Banking onboarding transformation; embedded rigorous quality checks, validation stages, and UAT cycles to ensure 100% compliance with international banking standards.
- Bridged business and technology teams through structured workshops, requirement elicitation sessions, and gap analysis — translating complex banking processes into actionable functional specifications.
Lead Consultant | CRM & Digital Programs
Mumbai, India · 2015 – 2019
- Orchestrated end-to-end CRM strategy alignment at Nippon India Mutual Fund; managed resource allocation, budgeting, and risk mitigation — driving a consistent 20% YoY revenue increase through strategic account expansion and high-performing team execution.
- Spearheaded a high-stakes transformation of Corporate Credit Operations at AU Small Finance Bank; authored BRDs, conducted gap analysis, and architected integration of advanced security protocols and data-encryption standards, significantly mitigating operational risk.
- Designed and governed Corporate Banking lead-management and KYC onboarding processes at ICICI Bank; mapped end-to-end client journeys and authored functional specifications across Corporate Lending and Working Capital segments.